Refund policy

Thank you for shopping at [ Binhaseebstudio.com ]. We take great pride in delivering high-quality, durable QR Code Standees. Please review our Refund and Return Policy below.

1. Return & Refund Eligibility Overview

Because we offer both standard (pre-made) and customized (personalized with logos, business names, or payment links) QR standees, our return rules are as follows:

Product Type Return / Refund Eligibility
Standard / Non-Customized Standees Eligible for return/exchange within 7 days of delivery.
Customized / Personalized QR Standees Non-Returnable & Non-Refundable (unless damaged or defective).

Important Note on Custom Orders: Custom standees are uniquely manufactured based on your specific business details. Therefore, we cannot accept returns or offer refunds for customized items due to change of mind, incorrect links/QR details provided by the customer, or post-approval errors.

2. Damaged, Defective, or Incorrect Items

We take extreme care in packaging fragile standees. However, if your order arrives damaged during transit, has a manufacturing defect, or contains a printing error made on our part:

  • Contact us within 24 to 48 hours of delivery.

  • Provide clear photos and an unboxing video showing the damage/defect along with your Order Number.

  • Once verified by our team, we will dispatch a free replacement immediately at no additional cost to you.

3. Conditions for Standard Item Returns

For standard (non-customized) products to be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as delivered.

  • Proof of purchase (Order ID or Invoice) is required.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

4. Refund Processing (If Applicable)

If a monetary refund is approved (e.g., if a replacement for a damaged standard item is out of stock):

  • Refunds will be processed via Bank Transfer, JazzCash, or EasyPaisa within 5 to 7 business days.

  • Shipping fees paid at checkout are non-refundable.

5. How to Request a Return or Replacement

To initiate a return or report a damaged item, please contact our support team:

  • WhatsApp / Phone: [ +92 3716966624 ]

  • Email: [ ]

  • Support Hours: Monday – Saturday | 9:00 AM – 5:00 PM